Shipping policy

AUTHORITY TO LEAVE (ATL)
At the time of ordering, when you grant Us ATL you are accepting and agreeing to abide to the following terms:

  • To have our nominated courier service leave Your item(s), unattended in accordance with any specified instructions (if any).
  • That your item(s) is deemed as being "delivered" once item(s) has been left at Your nominated address.
  • That our nominated courier service, should they believe it unsafe to leave the item(s) unattended at the nominated address, can at their discretion, leave a delivery/collection card and take your item(s) to a relevant collection point.
  • It will be your responsibility to collect Your item(s) from the collection point (if applicable).
  • In2 Lighting will not be held liable for any loss due to theft or negligence etc. once the item(s) has been deemed as being delivered by our courier service.
  • By granting ATL, you are stating that our nominated courier service will have unencumbered access to your nominated address. Should Our nominated courier service NOT have unencumbered access to Your nominated address, you accept liability for any additional fees or charges incurred to get your items delivered to Your nominated address.

RETURN TO SENDER (RTS)
It is the sole responsibility of the customer to enter their correct delivery address and any relevant details, as well as collecting their parcel from a collection point, if applicable.  We are not liable for any information incorrectly entered by the customer at the time of placing their order.  We invite you to review and verify all your order details via your emailed order confirmation.  In the event that the parcel is unable to be delivered and therefore the parcel is RTS and We were not at fault, we will contact You with options for (non-subsidized) re-shipment at the Your expense.

SHIPPING DOMESTIC (WITHIN AUSTRALIA)
METHODS
Orders will be shipped via Australia Post and Direct Freight Express or similar couriers service as required.

SHIPPING & CHARGES
We offer a default (subsidized) shipping rate for any STANDARD orders within Australia to the following states;

  • NSW
  • ACT
  • VIC
  • QLD
  • SA

Subject to the following;

  • The specified delivery address is normally covered by our nominated courier service
  • The items ordered can be transported as standard by our nominated courier service

In the event that an order does not comply with the above points, In2 Lighting reserves the right to.

  • Cancel and refund the order (less any non-refundable fees and/or charges - if any).
  • Request additional payment from you for the additional cost in getting your order to you.
  • Ship your order to your nearest depot, of our nominated courier service, where it can collected from by you. 

- Orders are dispatched as a single shipment, where In2 Lighting has received an instruction from the client resulting in split shipments for an order that would otherwise be sent as a single shipment, additional shipping fees may apply.

DISPATCH TIMES
Once payment has been processed, we will make every endeavor to dispatch your order promptly within the specified timeframe for ordered item/s once your order is fulfilled in its entirety. In the unlikely event that an item you ordered will be unavailable within the specified timeframe we will endeavor to notify you within 24 hours of us becoming aware of the issue.
If you wish to have a partially fulfilled dispatched (split shipment) it may be subject to additional shipping charges.
*Public Holidays and events beyond our control will impact dispatch times 

DELIVERY TIMES
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location:
1-2 business days - Metro VIC
2-3 business days - Metro NSW / SA
4-5 business days - Metro QLD / TAS
7-10 business days - Metro WA / NT
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.
*Public Holidays and events beyond our control will impact dispatch times

Whilst all care is taken in the packaging and postage of your purchase, we will assume no liability for any late deliveries and or damaged goods in transit.